From how treatments work to what to expect on delivery day, find clear, honest
answers from our clinical team.
Browse our treatments, complete a free clinical assessment, and our prescriber will review your health information. If approved, your treatment is dispensed and delivered.
Most weight loss treatments are prescription-only. Our online assessment process replaces the need for a GP visit. A qualified prescriber reviews every submission.
Prescription treatments require a completed assessment. Some over-the-counter options may not require one, check individual product pages.
All orders are sent via Royal Mail Tracked 24 as standard.
Most orders are dispatched within 24 hours of approval and arrive within 1–3 working days via tracked delivery.
Your medication is delivered directly to your door using secure, temperature-controlled packaging where required. We ensure it arrives safely and discreetly, with no visible indication of the contents.
Yes, when purchased from a regulated pharmacy. Curelo is GPhC-registered and all prescriptions are reviewed by qualified clinicians.
Side effects can be a normal part of treatment as your body adjusts. If anything feels concerning, our clinical team is here to support you, or you can contact NHS 111.
Always disclose your full medication list during your assessment. Our prescriber will check for interactions before approving any treatment.
Once your treatment is approved you will receive a confirmation email containing the full instructions tailored to your specific medication and programme. This includes how to administer your treatment, when to take it, and what to expect.
Injectable treatments such as Wegovy, Saxenda, and Mounjaro are administered as subcutaneous injections (just under the skin), typically in the abdomen, thigh, or upper arm. Our clinical team can guide you on the correct injection technique and how to rotate sites to support comfort and effective absorption.
Absolutely. Every Curelo patient receives personalised onboarding guidance from our clinical team. Whether you’re using an injectable pen or oral medication, we’ll walk you through everything step by step, including video guides and can also offer 1:1 Health Coach support. You can always contact your clinician through the Curelo app should you have any questions.
Guidance on missed doses varies depending on your medication. As a general rule, do not double up. Please contact your clinician via the Curelo app for specific advice for your treatment. You can also check the patient information leaflet included with your medication.
Certain injectable treatments must be stored in a refrigerator (2–8°C) prior to first use. Detailed storage guidance will be included with your medication, and you should always follow the manufacturer’s instructions for temperature and handling.
Response to treatment can vary. If your progress is not as expected, our clinicians will review your plan and adjust your approach where appropriate. Your treatment is tailored to you.
No, GLP-1 medication isn’t designed to be a lifetime commitment for everyone. Treatment length depends on your individual goals, progress, and overall health. At Curelo, our clinicians guide you throughout your journey and support you with a clear plan, whether that’s continuing, tapering, or coming off treatment safely.
When you stop GLP-1 treatment, your appetite may gradually return, which is why ongoing support is important. At Curelo, we focus on helping you build sustainable habits alongside treatment, so you feel confident maintaining your results long-term, with or without medication.
There is no strict plan required, but healthy nutrition and regular movement can support better outcomes. However, at Curelo Care we can provide health coaching tailored to your goals. The coaching provides you with guidance to help you build sustainable habits alongside treatment.
For safety reasons, prescription medicines cannot be returned once dispensed. If you have any issues with your order, please contact our support team.
If you have any issues with your order, please contact our support team within 48 hours of delivery.
