All orders are sent via Royal Mail Tracked 48 as standard.
Most orders are dispatched within 24 hours and arrive within 1–3 working days.
All treatments arrive in plain, unmarked packaging with no indication of contents.
Contact us within 48 hours of delivery and we'll arrange a replacement.
We aim to dispatch all approved orders within 24 hours of prescription approval. Delivery is via Royal Mail Tracked 48 and typically takes 1–3 working days. Temperature-sensitive medications (such as injectables) are shipped in insulated, temperature-controlled packaging to maintain efficacy.
Due to the nature of pharmaceutical products, prescription medications cannot be returned once dispensed. This is in line with UK pharmaceutical regulations and ensures patient safety. If your order arrives damaged or incorrect, please contact our support team within 48 hours and we will arrange a replacement or refund as appropriate.
If you have any questions about delivery or returns, please don’t hesitate to contact us at info@curelocare.com or visit our Contact page.
